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Welcome to Laser Dreams! We are so glad you are here. Please take a few minutes to read through our Terms and Conditions, which explain how our website works and how we handle orders, custom products, and your information. By using our website or making a purchase, you agree to these terms.
General Overview
Laser Dreams operates this website to provide you with unique, personalized gifts and products. All the items on our site are crafted with care, and many are made to order. These Terms and Conditions apply to all visitors and customers. If you do not agree with something here, we kindly ask that you do not use our website.
Custom and Personalized Orders
Because most of our items are custom-made, we ask that you double-check all personalization details before placing your order. This includes:
Once your order is placed, we begin crafting it right away. As a result, we are unable to accept cancellations, returns, or exchanges on personalized items, unless there is a clear error on our part.
Order Processing and Shipping
We do our best to ship your order as quickly as possible. While processing times can vary depending on the item and season, most orders ship within 5–10 business days.
Once shipped, we will send you a confirmation email with tracking information. Please note:
Returns and Exchanges
We want you to love your purchase! If your item arrives damaged or there is an issue with your order, please contact us within 5 days of delivery. Include a photo of the item and describe the issue. We will do our best to resolve the problem quickly.
Non-personalized items may be eligible for return or exchange within 7 days of delivery, provided they are unused and in original condition. Shipping fees are non-refundable, and return shipping is the buyer’s responsibility unless the error is ours.
Product Descriptions
We try to describe and photograph our items as accurately as possible. However, slight variations in color, texture, or size may occur due to:
Each item is unique, especially our laser engraved gifts and character charms, so no two pieces are exactly alike. So, take time to find your desired one without error.
Intellectual Property
All content on this site, including product designs, photos, text, logos, and artwork, is the property of Laser Dreams and may not be copied, reproduced, or used without our written permission.
This includes our line art dog designs, custom ornament ideas, and other creative works. Our founder, Kimberley, has poured her heart into every design, and we truly appreciate your respect for the originality and care behind each piece.
Privacy and Security
We value your privacy and never sell or share your information with third parties. Any information you provide during checkout (such as your name, email, or address) is used only to process and deliver your order or to contact you if needed.
We use trusted payment processors to keep your data safe and secure.
For more details, please contact us directly. We would love to help you in the best way possible.
Local Orders (Benicia Customers)
If you are in Benicia, California, we occasionally offer local pickup or participate in local events. If a local option is available at checkout, you’ll see it there. Otherwise, all items are shipped as usual.
We love being part of the Benicia community, and appreciate your support!
Promotions and Discounts
From time to time, we may offer special deals, coupon codes, or seasonal discounts. These are valid only during the promotional period and cannot be applied to past purchases. Some offers may exclude certain items, especially custom orders.
Please read the details of any promotion carefully before applying it at checkout.
Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our business, policies, or services. Any updates will be posted on this page with a revised effective date. Your continued use of the website means you accept any changes.
Contact Us
If you have questions about these terms, your order, or anything else, feel free to reach out. We’re here to help!
Thank you so much for shopping with Laser Dreams. We are honored to help you create gifts that are meaningful, fun, and truly one of a kind!
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